Introduction

A robust after-sales service platform that helps automobile companies track and resolve customer service tickets efficiently.

This after-sales service platform has greatly improved how we handle customer service requests. The mobile app is simple, fast, and easy for our teams to use across all roles. Features like quick ticket creation, real-time updates, built-in chat, and multi-level escalation have streamlined our entire support process. It has reduced response time, improved coordination, and made our service operations much more transparent and efficient.

Challenge

Service requests were previously managed with manual or fragmented processes, leading to delays and lack of visibility. The challenge was to create a mobile app that ensures smooth ticket management, multi-level escalation, and real-time updates without overwhelming users.

Approach

We designed a clean, intuitive mobile interface with role-based access for Dealer Executives, ASM, and service teams. The app supports guided ticket creation, chat-enabled resolution, issue escalation flows, and real-time notifications to keep all stakeholders aligned. Minimalist layouts and logical step flows ensured usability even for first-time users.

Key Features

The app focuses on seamless service support and efficient communication between dealers and the internal team.

• Quick ticket creation with vehicle & customer info
• Multi-issue support under a single ticket
• Role-based access for Dealer Executives, ASM, and service team
• Real-time notifications and status updates
• Built-in chat for faster resolution
• Multi-level escalation workflow (L1, L2, L3)

Result

The software enables to streamline service support, reduce resolution time, and improve transparency between dealers and the company. With structured workflows and real-time updates, the app helped ensure faster, more reliable customer service operations.